Privacy Policy
Borrisoleigh Veterinary Clinic cares about your privacy.
Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process. This policy explains how and for what purposes we use the information collected about you via this website. Please read this privacy policy carefully. By using this website and any Veterinary Services we offer via this website, you are agreeing to be bound by this policy in respect of the information collected about you via this website.
If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) by contacting us at info@borrisvet.ie. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
Visitors to our website
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
· Information about your browser, network and device
· Web pages you visited prior to coming to this website
· Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.
Your rights
You have rights under the GDPR:
(a) to access your personal data
(b) to be provided with information about how your personal data is processed
(c) to have your personal data corrected
(d) to have your personal data erased in certain circumstances
(e) to object to or restrict how your personal data is processed
(f) to have your personal data transferred to yourself or to another business in certain circumstances.
You have the right to take any complaints about how we process your personal data to the Data Protection Commissioner.
What information do we collect?
We collect information so that we can provide the best possible experience when you utilise our veterinary services (including our website). Much of what you likely consider personal data is collected directly from you when you:
(1) Register as a client with us i.e. billing information, including name, address, phone number and email;
As we have a duty of care to your animal(s), we consider all communications relating to your animal’s treatment to be classed as ‘Legitimate Interest’. Therefore we will continue to contact you in that regard.
If you visit our clinic and manually tick on our GDPR form that you consent to also receiving ‘Information’ and/or ‘Marketing’ from us, Borrisoleigh Veterinary Clinic will use the details provided by you to contact you for the purposes indicated by you.
(2) Complete online contact forms, request newsletters or other information from us (i.e. email);
When you have correspondence with us that you initiate through the forms on our site, and you tick the box indicating that you agree to our Terms of Use and this Privacy Policy, we will consider that explicit consent that you agree to the above.
On our website forms, when you tick the box indicating "Yes please, I'd like to hear about offers, products and services", Borrisoleigh Veterinary Clinic will use the information you provide on this form to email you our Newsletter containing details about our latest news, information, upcoming offers and details about our services.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Website analytics
This website collects personal data to power our site analytics, including:
· Information about your browser, network, and device
· Web pages you visited prior to coming to this website
· Your IP address
This information may also include details about your use of this website, including:
· Clicks
· Internal links
· Pages visited
· Scrolling
· Searches
· Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Sharing with trusted third parties
We may share your personal data with trusted third party service providers as necessary for them to perform services on our behalf, such as:
· Performing analysis of our Veterinary Services (including website) and customers demographics
· Communicating with you, i.e. by way of email
· Customer relationship management
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).
How we utilise information
We strongly believe in both minimising the data we collect and limiting its use and purpose to only that
(1) for which we have been given permission,
(2) as necessary to deliver the veterinary services you use, purchase or interact with, or
(3) as we might be required or permitted for legal compliance or other lawful purposes.
These uses include:
Delivering, improving, updating and enhancing the Veterinary Services we provide to you.
We collect various information relating to your purchase, use and/or interactions with our Services. We utilise this information to:
· Improve and optimise the operation and performance of our Veterinary Services (including our website)
· Diagnose problems with and identify any security risks, errors, or needed enhancements to our Veterinary Services (including our website)
· Detect and prevent fraud and abuse of our Veterinary Services (including our website) and systems
· Collecting aggregate statistics about the use of the Veterinary Services (including our website)
· Understand and analyse how you use our Veterinary Services (including our website) and what products and services are most relevant to you
Often, much of the data collected is aggregated or statistical data about how individuals use our Veterinary Services (including website), and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.
Communicating with you
We may contact you directly or through a third party service provider regarding products or services you have signed up for or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. These contacts may include:
· Text (SMS) messages
· Telephone calls
However, please note you do not need to provide consent in order to use our services or purchase our goods.
We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
You may also update your subscription preferences with respect to receiving communications from us and/or our partners by contacting info@borrisvet.ie.
How we secure, store and retain your data
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.
We retain personal data only for as long as necessary to provide the veterinary services you have requested and thereafter for a variety of legitimate legal or business purposes.
If you have any questions about the security or retention of your personal data, you can contact us at info@borrisvet.ie.
Customer Accounts
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
· Billing and shipping address(es)
· Details about your orders (for example, your shirt size)
· Email address
· Name
· Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
eCommerce Emails
You will receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
· You enter your email address at checkout, or are logged into your Customer Account.
· You add a product which is in stock to your shopping cart.
· You close your browser or leave this website without completing your purchase.
· You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
Order & Account Emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
· You’ve created a Customer Account
· Your Customer Account password has been reset or updated
· You’ve made a purchase
· Your order has shipped
· It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Customer Data
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
· Billing and shipping address
· Details relating to your purchase (for example, your shirt size)
· Email address
· Name
· Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Social Media Policy
Consent and data use will be covered by terms and conditions and privacy notices of each social media platform, to which both parties (you the visitor and Borrisoleigh Veterinary Clinic) both independently agree to.
Age restrictions
Our Veterinary Services and website are available only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.
Contact Us
If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact our Office of the DPO by email at info@borrisvet.ie. Alternatively, you may contact us by either of the following means:
By Mail: Capanilly, Borrisoleigh, Thurles, Co. Tipperary, E41 T6V9
By Phone: +353 504 51165 or +353 87 756 0421
We will respond to all requests, inquiries or concerns within thirty (30) days.